faq · /faq
Questions we hear,
answered plainly.
No marketing dance, no “contact sales to learn more.” The twelve things engineers ask before signing up.
A dedicated physical machine assigned to one client. No virtualisation between you and the silicon — every CPU cycle, byte of RAM, IOP and bit on the wire is yours. Useful when consistency under load matters more than elasticity.
A VPS is a slice of a shared physical host. CPU steal time spikes, IO is contested, and noisy-neighbour effects are invisible to you. Bare-metal removes all of that — you see the whole machine, not a guest view of it.
Yes. Linux: root. Windows: Administrator. You set the firewall, you choose the kernel, you install whatever you want. The line at our side stops at the network port and the IPMI controller.
Any OS that can be expressed as an ISO can be booted via IPMI/KVM. Debian, Ubuntu, RHEL clones, Windows Server, FreeBSD, ESXi, Proxmox, custom build — we don't care, we don't gate it.
Stock configurations: median ~4 minutes after payment clears, 95th percentile under 30 minutes. Custom builds with sourced parts: usually under 24 hours. We post status updates on the order ticket.
Bare-metal upgrades are physical — RAM, disks and NICs can be added in place. CPU swaps or generation jumps mean a fresh machine and a migration window. We coordinate the cutover and minimise downtime.
There is no fair-use clause, no soft 95th-percentile, no rate-limit that kicks in at month-end. Line-rate 1/10/25/40/100 Gbps, sustained 24/7/365. We've had customers run 95%+ utilisation for entire quarters. The bill is the same.
Yes. A /64 is included by default and configured at deploy time. Larger allocations (/56, /48) are free on request and routed natively — no tunnels.
Three PoPs today: Amsterdam (Equinix AM5), Phoenix (Phoenix NAP), Manassas (QTS). All Tier-3 / Tier-4 with redundant A+B power and multi-carrier transit. New sites are added when peering demand justifies the floor space.
Network and hardware tickets: 24/7, human on the other end, median first response 15 minutes. OS-level questions: we'll point you back at the docs or escalate to HostiServer if you want a managed plan.
99.99% on network and power, with credits issued automatically against the affected resources when we miss it. Detailed terms live in /legal/sla.
Visa / MasterCard, PayPal, SEPA / wire transfer, USDT (TRC-20 and ERC-20). Crypto invoices clear in minutes; wires in 1–2 business days. We do not offer net-30 on the first invoice.
Didn't find your answer?
The NOC reads every ticket. Median first response: 15 minutes.